Privacy Policy

Effective Date: July 30, 2026

Unique Baby USA LLC, doing business as Valco Baby USA (“Valco Baby USA,” “we,” “our,” or “us”), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you visit www.valcobabyusa.com, purchase our products, register a warranty, contact customer support, or otherwise interact with us.

Information We Collect

Depending on how you interact with us, we may collect:

• Name
• Billing and shipping address
• Email address
• Phone number
• Order information
• Warranty registration details
• Product information related to support requests
• Customer service communications

We may also automatically collect certain information when you visit our website, including your browser type, IP address, device information, pages visited, and cookies used to improve your experience.

How We Use Your Information

We use your information to:

• Process and fulfill orders
• Provide customer support
• Process warranty registrations and claims
• Respond to inquiries
• Ship replacement parts
• Improve our website and services
• Prevent fraud
• Comply with applicable laws

SMS Communications

Valco Baby USA uses SMS messaging only for one-to-one customer care and support. Customers opt in only by reading the disclosure at our SMS Terms & Conditions page and voluntarily texting SUPPORT to (929) 500-7438. Placing an order, submitting a form, or providing a phone number does not enroll anyone in SMS.

After a customer initiates a support conversation, replies and follow-ups may concern an existing-order question, a delivery or tracking question, a customer-service ticket, a warranty claim the customer contacted us about, or a replacement-part request.

We do not use this SMS program for automated order notifications, abandoned-cart messages, marketing, or promotional content. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase.

Mobile Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging originator opt-in data and consent will not be shared with any third parties.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience, remember preferences, analyze website traffic, and improve our services.

You may disable cookies through your browser settings, although some website features may not function properly.

Sharing Your Information

We do not sell your personal information.

We may share information with trusted service providers who help us operate our business, including payment processors, shipping carriers, website hosting providers, customer support platforms, warranty service providers, and fraud prevention services.

These providers may use your information only to perform services on our behalf.

Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information.

While no method of electronic transmission or storage is completely secure, we continually work to protect your information.

Children's Privacy

Our products are intended for parents and caregivers. We do not knowingly collect personal information from children under the age of 13.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated Effective Date.

Contact Us

If you have questions regarding this Privacy Policy, please contact:

Valco Baby USA

Email: cs@valcobabyusa.com

Phone: (212) 920-1376

Website: https://valcobabyusa.com