SMS Terms & Conditions

Effective Date: July 30, 2026

Valco Baby USA provides one-to-one SMS messaging exclusively for customer care and support. We do not use this SMS program for automated order notifications, abandoned-cart messages, marketing, or promotional content.

How to Opt In

Text SUPPORT to (929) 500-7438 to contact Valco Baby USA customer care about an order question, delivery question, warranty claim, replacement-part request, or another support issue.

By texting SUPPORT, you consent to receive customer-care SMS messages from Valco Baby USA about that request. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase.

The customer always sends the first text. Placing an order, submitting a form, or providing a phone number does not enroll anyone in SMS. This program does not use verbal consent, checkout consent, purchased lists, implied consent, or marketing opt-ins.

Types of Messages

After you initiate a support conversation, replies and follow-ups may concern:

• A question about an existing order
• A delivery or tracking question
• A customer-service inquiry or support ticket
• A warranty claim you contacted us about
• A replacement-part request

Opt-In Confirmation

After texting SUPPORT, you will receive: “Valco Baby USA customer care: You are opted in to receive texts about your support request. Message frequency varies. Msg & data rates may apply. Reply HELP for help or STOP to opt out.”

Message Frequency

Message frequency varies depending on your customer-service needs.

Message & Data Rates

Message and data rates may apply depending on your mobile carrier.

Opt-Out

You may opt out at any time by replying STOP. You will receive: “Valco Baby USA: You have opted out and will receive no further messages from this number. Reply START to opt back in.”

Help

Reply HELP to receive: “Valco Baby USA customer care: For help, email cs@valcobabyusa.com or call (212) 920-1376. Msg & data rates may apply. Reply STOP to opt out.”

Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging originator opt-in data and consent will not be shared with third parties.

Review our Privacy Policy.