SMS Terms & Conditions
SMS Terms & Conditions
Effective Date: July 22, 2026
Valco Baby USA provides SMS messaging exclusively for customer care and support.
By initiating a text conversation with Valco Baby USA or providing verbal consent during a customer service interaction, you agree to receive SMS messages related to your existing relationship with our company.
Types of Messages
You may receive text messages regarding:
- Order confirmations
- Shipping updates
- Delivery notifications
- Customer service inquiries
- Warranty claims
- Replacement parts
- Follow-up regarding existing support requests
Valco Baby USA does not use this SMS service for marketing or promotional purposes.
Consent
Customers typically initiate SMS conversations after obtaining our support number through our customer service phone line or recorded phone system.
In some cases, customers may provide verbal consent during a customer service phone call for a Valco Baby USA representative to send the first SMS regarding an existing order or support request.
Message Frequency
Message frequency varies depending on your customer service needs.
Message & Data Rates
Message and data rates may apply depending on your mobile carrier.
Opt-Out
You may opt out at any time by replying STOP.
After opting out, you will receive one final confirmation message.
Help
Reply HELP for assistance or contact us at:
Email: cs@valcobabyusa.com
Phone: (212) 920-1376
Privacy
Your privacy is important to us.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Please review our Privacy Policy: