Support
VALCO BABY SUPPORT
How can we help?
Choose the option that best matches what you need and we’ll point you in the right direction.
PRODUCT SUPPORT
Product help & tools
Choose an FAQ, browse our stroller guides, or take the quick stroller finder quiz.
General FAQs
Orders, shipping, returns, warranty, setup, and care.
Browse general answers →Trend Duo FAQs
Dedicated guidance for the Trend Duo double stroller.
View Trend Duo answers →Slim Twin FAQs
Dedicated guidance for the Slim Twin double stroller.
View Slim Twin answers →Stroller Guides
Browse helpful guidance for choosing and getting more from your stroller.
Explore stroller guides →Stroller Finder Quiz
Answer a few quick questions and find the stroller that fits your family.
Take the stroller quiz →Returns
Start a return or check the status of an existing request.
Visit the return portal → PRODUCT CAREWarranty & Claims
Submit a warranty claim when there is an issue with your product.
Start a warranty claim → DELIVERY HELPLost or Damaged Package
File a package protection claim for a delivery problem.
File a package claim → PERSONAL ASSISTANCEContact Us
Reach our customer care team for help with a question or concern.
Contact customer care → SHOP IN PERSONStore Finder
Find an authorized Valco Baby retailer near you.
Find a nearby store →RECALL NOTIFICATIONS
Future Recall Notifications
Sign up to be informed about future product recalls using our Recall Notification Sign-Up form.