Valco Baby FAQs

Orders of $100 or more qualify for free standard shipping. Shipping options and any charges for orders under $100 are shown at checkout. Delivery times vary by destination.

Most new, unused items may be returned within 30 days of delivery in their original packaging, subject to the Return Policy. Replacement parts, special-order items, and final-sale items are generally not eligible. Original shipping charges are usually nonrefundable.

Start a return → · Read the Return Policy

Shipping and Return Protection is an optional checkout add-on. Under the Return Policy, its shipping protection covers eligible packages lost, stolen, or damaged in transit. If coverage applies, return shipping is free. The protection is optional and nonrefundable once the order has shipped.

Submit a protection claim → · Read the Return Policy

Yes. Valco Baby USA strollers and accessories have a 12-month manufacturer’s warranty from the purchase date for products purchased and residing in the United States, subject to the warranty terms. Strollers registered within three months of purchase qualify for one additional year of coverage (two years total). The extended coverage does not apply to accessories.

Register or submit a claim → · Read warranty terms

Yes. Browse replacement parts for the Trend Duo and Slim Twin strollers. If you are unsure which part fits your model, contact customer care before ordering.

Shop Trend Duo parts → · Shop Slim Twin parts · Ask customer care

Visit our Contact Us page to reach customer care by WhatsApp or text. For returns, warranty claims, or package issues, choose the relevant action above.

Contact customer care →

Customer care is available Monday through Thursday, 10 a.m. to 3 p.m. Eastern Time.

Contact customer care →