Our customer service team is happy to assist you or answer any questions you may have. You can use our convenient chat option to view your order, start a return, check the status of a return, file a claim, or speak with one of our friendly customer service advisors. You may also file a claim, begin a return, or find information about your warranty under the support section on our drop-down menu.

You can reach our customer service team Monday through Thursday, 10 am to 3 pm.

Yes! All Valco Baby USA strollers and accessories are covered under our industry-leading manufacturer's warranty. It covers purchases made in the United States for a 12-month period from the purchase date. We also offer an extended warranty option for an additional year (2
total years) on all strollers registered within 3 months of purchase. For more information on registering for the extended warranty, click here.

Valco Baby offers a 30-day return window on all purchases. Items must be in unused condition in the original packaging. Please note that shipping and handling fees are non-refundable. To begin a return, click here. We're also proud to offer the Checkout+ option, which allows you to
return your order for a store credit, exchange, or refund at no additional cost. Checkout+ also offers protection for stolen, damaged, or lost orders. For more information on our return policy, click here.

Checkout+ is our exclusive order protection program that lets you shop with confidence. Simply select Checkout+ at checkout (for a small additional fee) and enjoy free returns and exchanges, package protection, and an easy return portal.

Customers enjoy free standard 3 to 4 day shipping on all orders $50+.

We're happy to offer replacement parts for the Trend Duo and Slim Twin strollers. Browse our extensive selection of spare parts designed to fit perfectly and install easily on your double stroller. you can also contact our customer service team if you are unsure which part is correct for you.